Privacy Policy

Mavi Temizlik Hizmetleri ("we", "us", or "our") operates this online platform and provides cleaning services. This policy describes how we collect, use, and protect the personal information you provide or that is collected when you use our site or services. We are committed to protecting your privacy in accordance with applicable data protection laws.

Information We Collect

We may collect personal information from you in several ways:

Information You Provide:

When you request a quote, schedule a service, contact us, or use other interactive features of our site, you may provide information such as your name, address, service location details, contact preferences, and payment information.

Information Collected Automatically:

When you visit our site, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referral source, pages viewed, and timestamps. This information helps us understand how our site is used and improve its functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our cleaning services.
• To process your service requests and manage appointments.
• To communicate with you about your service requests, appointments, and inquiries.
• To improve our services and customize your experience on our site.
• To process transactions and manage payments for services rendered.
• To comply with legal obligations.
• To protect our rights and property and ensure the security of our services.

Legal Basis for Processing (as per applicable data protection laws, including principles aligned with the General Data Protection Regulation)

We process your personal information based on the following legal grounds:

• Performance of a Contract: Processing is necessary to provide the services you have requested or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, communicating with you about our offerings (where permitted by law), and ensuring the security of our operations, provided these interests are not overridden by your data protection rights.
• Compliance with Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: We may process certain information based on your explicit consent, which you can withdraw at any time.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with trusted third parties only in the following limited circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, scheduling tools, or website hosting. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure of your personal information under certain conditions.
• The right to request restriction of processing of your information under certain conditions.
• The right to object to the processing of your information under certain conditions.
• The right to data portability, allowing you to receive a copy of your information in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect and use information about you. Cookies are small data files placed on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. You can typically set your browser to remove or reject browser cookies. However, removing or rejecting cookies may affect the availability and functionality of our services.

International Data Transfers

As a service provider located in Turkey, your personal data may be processed and stored in Turkey. If we engage third-party service providers who are located outside of Turkey or the European Economic Area (EEA), your data may be transferred to, stored in, and processed in those locations. We will take steps to ensure that any such international transfers are conducted in compliance with applicable data protection laws, typically by using standard contractual clauses or other appropriate safeguards recognized by law.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any changes. Any changes will become effective when we post the revised policy on this page.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, you may contact us by mail at the address below: